We're here to helpOur dedicated customer service team is available to help you with any issue you may experience during your rental.
Please quote your rental agreement or reservation number when you contact us. This is so we can recall your rental details in our system. We aim to solve any query within 5-30 days.
Before and after your journey
Mon - Fri 8am - 6pm
Czech language: +420 (0) 810 777 810
*3,33 CZK + tax per minute
English language: +420 (0) 221 851 225
*cost of local number
(pre rental enquiries only)
- Avis Preferred
800 050 159
*free of charge
- Business rentals
+420 221 851 228
- Long-term rentals
810 777 810 (Personal)
+420 221 851 228 (Business)
- Customer service
During your journey
Queries during the rental period should be referred to the hire station where you picked up your vehicle.
- 24-hour breakdown assistance
- 800 505 555 (in the Czech Republic)
+420 221 851 226 (outside of the Czech Republic)
- Please note that we can only accept applications in English at this address.
- Consumer press enquiries
Get in touch by post
- Avis Autovermietung GmbH
Praha City Center
European Car Rental Conciliation Service (ECRCS)
We are a member of the European Car Rental Conciliation Service (ECRCS). The ECRCS is an independent body that reviews disputes without any costs to the customer. If you're not satisfied with our service you can ask us to submit your case to the ECRCS. More information: www.ecrcs.eu.